bd22 Privacy Policy
Who Runs This Platform
bd22 operates the online casino and sports betting services available at bd22.team. This Privacy Policy explains what personal information bd22 collects from players in Bangladesh, why we need it, and what choices you have. It applies to this website, the bd22 mobile app, and any related services you access through your account.
By creating an account or continuing to use the platform, you confirm that you have read and accepted the terms set out here. If you do not agree, please close your account before submitting further personal data.
Data We Collect From You
bd22 collects only the information needed to run your account, process payments, and meet legal obligations. The table below shows each category, the specific fields collected, and the reason we ask for them.
| Category | What We Collect | Why We Need It |
|---|---|---|
| Registration | Full name, date of birth, email address, mobile number | Account creation and age verification (18+ only) |
| Identity (KYC) | National ID Card (NID), Passport or Driving Licence scan | Mandatory before first withdrawal; anti-fraud compliance |
| Payment | bKash/Nagad/Rocket/Upay wallet number, bank account details | Processing deposits (min ৳200) and withdrawals (min ৳700) |
| Device & Usage | IP address, device model, OS version, session timestamps | Fraud detection, app compatibility, security monitoring |
| Betting Activity | Game history, bet amounts, win/loss records, bonus usage | Account management, responsible gaming checks, dispute resolution |
| Communications | Live chat transcripts, support tickets | Customer support, service quality improvement |
We do not buy data lists from third parties or collect social media profile data without your explicit consent.
What We Do With Your Data
Your information is used only for the following purposes. If we need to use it for anything else, we will ask for your permission first.
- Account management: Creating and maintaining your bd22 account, applying bonuses, and managing VIP tier progress.
- Payment processing: Verifying deposits and withdrawals through bKash, Nagad, Rocket, Upay, and Bank Transfer.
- Identity verification: Reviewing KYC documents (NID, Passport, Driving Licence) within 6 hours of submission, as required before your first withdrawal.
- Security and fraud prevention: Detecting suspicious login patterns and protecting your funds.
- Responsible gaming: Monitoring play patterns to flag potential problem gambling and apply self-exclusion or deposit limits when requested.
- Service communications: Sending transaction confirmations, security alerts, and support responses via the channel you registered with.
- Legal compliance: Retaining records as required by applicable law.
We do not sell your personal data to advertisers or marketing agencies. Promotional emails are sent only if you opt in during registration or through your account settings.
When We Share Information
bd22 does not sell or rent your data. We share information only in the following limited situations:
Payment Processors
When you deposit or withdraw, we pass the minimum necessary payment details to the relevant mobile money provider (bKash, Nagad, Rocket, Upay) or bank. These providers have their own privacy policies that govern how they store transaction data.
Game Providers
Our game library comes from providers including Evolution, Habanero, Spribe, PG Soft, Red Tiger, and KA Gaming. When you launch a game, your account identifier and bet data are shared with the relevant provider to run the session. No additional personal details are passed without your consent.
Legal Requests
If bd22 receives a valid legal order requiring disclosure, we will comply after reviewing the request. We will notify you where legally permitted to do so.
Business Operations
We may use third-party tools for security monitoring and fraud detection. These processors act under data processing agreements and are not permitted to use your data for their own purposes.
How Long We Keep Records
Retention periods vary by data type. The table below gives specific timeframes.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration details | Duration of account + 5 years after closure | Legal obligation, dispute resolution |
| KYC documents (NID/Passport) | 5 years from submission | Anti-money laundering compliance |
| Transaction records | 7 years | Financial audit requirements |
| Betting history | 3 years | Dispute resolution, responsible gaming |
| Live chat and support logs | 2 years | Service quality review |
| Device and session logs | 12 months | Security monitoring |
When the retention period ends, data is securely deleted or anonymised so it can no longer be linked back to your account.
Your Rights Over Your Data
You have the following rights regarding the personal information bd22 holds about you:
- Access: Request a copy of all data we hold on your account.
- Correction: Ask us to fix inaccurate or outdated information.
- Deletion: Request erasure of your data, subject to legal retention obligations.
- Restriction: Ask us to pause processing while a dispute is under review.
- Portability: Receive your account data in a machine-readable format.
- Objection: Object to processing for direct marketing purposes at any time.
To exercise any of these rights, contact our Privacy Team via the 24/7 Live Chat on bd22. We will acknowledge your request within 2 business days and complete it within 30 days.
Security Measures on bd22
Protecting your account is a priority. bd22 applies the following technical and organisational measures:
- TLS 1.3 encryption for all data transmitted between your device and our servers.
- Encrypted storage for payment credentials and KYC documents at rest.
- Two-factor authentication (2FA) available from your account security settings.
- Automated alerts for logins from new devices or unusual IP addresses.
- Role-based access controls — staff see only the data needed for their specific job function.
- Regular security audits and vulnerability assessments conducted by our internal team.
No system is entirely risk-free. If you suspect your bd22 account has been compromised, contact Live Chat immediately so we can lock the account and investigate.
Cookies and Session Tracking
bd22 uses cookies and similar technologies to keep your session active, remember your preferences, and detect fraud. Here is a brief breakdown:
- Essential cookies: Required for login sessions and security. These cannot be turned off.
- Functional cookies: Remember your language, odds display, and game filter preferences.
- Analytics cookies: Measure page load times and feature usage to improve the platform. Data is aggregated and not tied to your identity.
- Marketing cookies: Only active if you have opted in. Used to show relevant promotions on the bd22 platform itself — we do not share cookie data with external ad networks.
You can review and adjust your cookie preferences at any time through the Cookie Settings link in the site footer or through your browser settings.
Players Under 18
bd22 does not knowingly collect personal data from anyone under 18 years of age. Age verification is performed at registration and again during KYC review before the first withdrawal. If we discover that an account belongs to a minor, the account will be suspended immediately and all funds returned according to our Terms and Conditions. If you believe a minor has created an account, contact our Live Chat straight away.
When This Policy Changes
bd22 may revise this Privacy Policy from time to time. When we make a material change — such as collecting a new category of data or sharing with a new type of third party — we will notify registered players by email and display a banner on the platform for at least 7 days before the change takes effect.
The "Last updated" date at the top of this page always reflects the most recent revision. Continuing to use bd22 after the effective date of a change means you accept the updated terms. If you do not accept a change, please request account closure before the effective date.
Reaching Our Privacy Team
For any question or request related to this Privacy Policy or the personal data bd22 holds about you, please use 24/7 Live Chat on the platform and select "Privacy & Data" as the topic. Our team will respond within 2 business days.
Your data stays encrypted. All personal information on bd22 is stored with AES-256 encryption. We never store raw payment credentials on our own servers — payment data is tokenised through the respective mobile money provider.
Have questions about your account security or data rights? Our team is available around the clock.